Help Center
Everything you need to know about ordering, shipping, and returns.
Common questions
The basics on ordering, shipping, returns, and support. Anything else, email us.
When will my order ship?
You get a tracking email as soon as your package is on the way.
What's your return policy?
Unused items in their original packaging can come back. The full policy is on the Shipping and Returns page.
Do you ship internationally?
Ask us about your country. Where we do ship, the rate is worked out at checkout from the destination and weight.
How do I track my order?
Every shipped order gets a tracking link by email. You can also see order status in your account.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay via Stripe secure checkout.
How do I contact support?
Email hello@themodernstore.example or use the contact form.